Provides pre-sales and/or post-sales consulting to benefit Agilent customers in areas such as product/service order fulfillment processes and customer service requests
Job Summary
Provides pre-sales and/or post-sales consulting to benefit Agilent customers in areas such as product/service order fulfillment processes and customer service requests.
Manages and coordinates the end-to-end customer experience by applying broad knowledge of customer situations, company processes, local laws, financial requirements, and international compliance requirements.
Resolves customer service issues for complex, multi-country or multi-regional accounts and acts as a liaison between customers and appropriate internal organizations.
Matching Summary
Provides pre-sales and/or post-sales consulting to benefit Agilent customers in areas such as product/service order fulfillment processes and customer service requests.
Skills & Requirements
Must-have
order fulfillment processes
customer service requests
end-to-end order status management
liaison between customers and internal organizations