Senior Executive, Customer Experience and Enquiries

AGENCY FOR INTEGRATED CARE PTE. LTD.

Singapore, Singapore
Not specified
Customer service experience
Analytical writing skills
Microsoft office proficiency
The Agency for Integrated Care Pte. Ltd. is seeking a Senior Executive for Customer Experience and Enquiries to manage client communications regarding long-term care schemes in Singapore. The ideal candidate will possess customer service experience, strong analytical skills, and a meticulous approach to administrative tasks

Job Summary

  • The role ensures timely and client-centric management of enquiries, escalations, and appeals for long-term care schemes.
  • Candidates must maintain 100% accuracy in administrative functions while generating letter reports within strict timeframes.
  • The position requires coordinating with stakeholders to resolve client requests and accurately process appeals and back payments.

Matching Summary

Match Score: 75

The Agency for Integrated Care Pte. Ltd. is seeking a Senior Executive for Customer Experience and Enquiries to manage client communications regarding long-term care schemes in Singapore. The ideal candidate will possess customer service experience, strong analytical skills, and a meticulous approach to administrative tasks.

Skills & Requirements

Must-have

  • Customer service experience
  • Analytical writing skills
  • Microsoft Office proficiency
  • Administrative accuracy
  • Stakeholder coordination

Nice-to-have

  • Meticulous attitude
  • Strong follow-up skills
  • High level of initiative
  • Ability to work under pressure
  • Team player mindset

Key Requirements

  • Degree in any discipline with 1 year experience
  • Diploma with 5 years relevant experience
  • Proficiency in Microsoft Office

Work Rights

Not specified

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