Customer Service Representative

The Pennsylvania State University

Base: $31,600.00 - $45,800.00 (reflective of 100% ...
Hybrid
Strong customer service skills
Detail-oriented communication
Ability to stand for extended periods
The Pennsylvania State University is seeking a Customer Service Representative for the Pollock Testing Center, a hybrid role primarily focused on assisting students with test-related inquiries and ensuring compliance with testing policies. The position is 75% full-time equivalency, offering benefits and potential for renewal based on performance

Job Summary

  • The primary role involves interacting with students to greet them, resolve test issues, and monitor in-progress testing at the Pollock Testing Center.
  • This is a 75% full-time equivalency position with full Penn State benefits, including a generous tuition discount for employees and their families.
  • Successful candidates must demonstrate strong communication skills and the ability to follow strict university testing policies while supporting faculty and staff.

Matching Summary

Match Score: 85

The Pennsylvania State University is seeking a Customer Service Representative for the Pollock Testing Center, a hybrid role primarily focused on assisting students with test-related inquiries and ensuring compliance with testing policies. The position is 75% full-time equivalency, offering benefits and potential for renewal based on performance.

Salary

Base: $31,600.00 - $45,800.00 (reflective of 100% FTE); Bonus/Equity: Not specified; Benefits: Comprehensive medical, dental, vision, retirement, paid time off, and 75% tuition discount

Skills & Requirements

Must-have

  • Strong customer service skills
  • Detail-oriented communication
  • Ability to stand for extended periods
  • Flexibility for occasional evening shifts
  • Knowledge of testing center policies

Nice-to-have

  • Experience working with diverse populations
  • Prior relevant work experience
  • Ability to learn new software quickly

Key Requirements

  • High School Diploma or GED required
  • No prior relevant work experience required
  • Must be authorized to work in the U.S.
  • Successful completion of background checks required

Work Rights

Must be authorized to work in the U.S.

Tailored Resume

Cover Letter