The Senior Manager (Digital Experience & Delivery) leads the delivery, governance and continuous improvement of the agency’s corporate and programme websites
Job Summary
The Senior Manager (Digital Experience & Delivery) leads the delivery, governance and continuous improvement of the agency’s corporate and programme websites.
The role is accountable for timely delivery of digital enhancements, implementation of GenAI-powered search and chatbot capabilities, and strengthening operational discipline across the digital team.
Develop and implement content guidelines across corporate, programme and partner sites.
Matching Summary
The Senior Manager (Digital Experience & Delivery) leads the delivery, governance and continuous improvement of the agency’s corporate and programme websites.
Skills & Requirements
Must-have
digital experience and delivery
consumer-oriented user experience
GenAI-powered search and chatbot capabilities
editorial quality and plain-language standards
vendor management
Nice-to-have
structured execution of digital initiatives
strengthening operational discipline
public sector or regulated environments
Key Requirements
Minimum 8 years’ experience in digital delivery, digital product management, or digital transformation
at least 5 years of supervisory experience
Experience managing public-facing digital platforms