Hp.com Canada Store Bilingual Customer Service Agent

HP Canada

Canada
Base: $50,000 to $67,000 annually; bonus/equity: n...
Not specified (full-time position)
French and english language fluency required
2-4 years telephone support experience
Pc or electronics industry knowledge
HP Canada is seeking a Bilingual Customer Service Agent for their online store, requiring fluency in both English and French. The ideal candidate should possess relevant experience in customer support, particularly in ecommerce, and demonstrate strong communication and problem-solving skills

Job Summary

  • The role involves solving moderately complex business issues with independent judgment within defined procedures.
  • Candidates must possess 100% fluency in both French and English for verbal and written communication.
  • The position offers a salary range of $50,000 to $67,000 annually along with comprehensive group benefits.

Matching Summary

Match Score: 85

HP Canada is seeking a Bilingual Customer Service Agent for their online store, requiring fluency in both English and French. The ideal candidate should possess relevant experience in customer support, particularly in ecommerce, and demonstrate strong communication and problem-solving skills.

Salary

Base: $50,000 to $67,000 annually; Bonus/Equity: Not specified; Benefits: Medical, dental, life insurance, disability, 15 paid vacation days

Skills & Requirements

Must-have

  • French and English language fluency required
  • 2-4 years telephone support experience
  • PC or electronics industry knowledge
  • Voice, email, and chat support skills

Nice-to-have

  • Direct-to-end-Customer ecommerce experience
  • HP product line technical training
  • SMB shopping order support background

Key Requirements

  • Bachelor's degree or equivalent experience
  • 2-4 years related experience in telephone support
  • 1 year experience in PC or electronics industry
  • Pass criminal records check

Work Rights

Not specified

Tailored Resume

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