Job Summary

• The Customer Success Manager plays a critical role in ensuring customers achieve maximum value from Workday Adaptive Planning by driving adoption, sharing best practices, and identifying growth opportunities.
• Workday offers a culture rooted in integrity, empathy, and shared enthusiasm, providing employees with trust, tools to grow, and long-term support.
• The role involves managing 50-60 enterprise accounts, maintaining revenue streams, managing renewals end-to-end, and collaborating closely with Sales, Services, and Product teams.

Matching Summary

Salary

Base: $90,300 - $160,400 USD; Bonus/Equity: Eligible for bonus plan and stock grants; Benefits: Comprehensive benefits available

Skills & Requirements

Key Requirements

• 3+ years CSM experience supporting SaaS
• 2+ years experience with change management
• 2+ years using CRM and customer success tools
• 2+ years account management experience
• 3+ years collaborating with executive-level customers
• Bachelor’s degree or equivalent experience

Work Rights