Operations Reliability Engineer – Iam

Genesys

India
Iam operations
Okta
Active directory
You will support incident detection, troubleshooting, and remediation across IAM platforms, with a focus on Okta, Active Directory, Microsoft Entra ID, authentication flows, access provisioning, and identity lifecycle events

Job Summary

  • You will support incident detection, troubleshooting, and remediation across IAM platforms, with a focus on Okta, Active Directory, Microsoft Entra ID, authentication flows, access provisioning, and identity lifecycle events.
  • You will participate in automation and AI-readiness efforts by documenting repeated issues, validating automated workflows, and providing operational insights that support engineered fixes and emerging self-healing capabilities.
  • Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences.

Matching Summary

You will support incident detection, troubleshooting, and remediation across IAM platforms, with a focus on Okta, Active Directory, Microsoft Entra ID, authentication flows, access provisioning, and identity lifecycle events.

Skills & Requirements

Must-have

  • IAM operations
  • Okta
  • Active Directory
  • Microsoft Entra ID
  • incident detection and remediation
  • authentication and provisioning workflows

Nice-to-have

  • AI-readiness efforts
  • automation validation
  • proactive reliability engineering
  • modern observability practices

Key Requirements

  • 3+ years of experience in IAM operations
  • Bachelor’s degree in an IT-related field or equivalent experience
  • Hands-on experience supporting Okta
  • Working knowledge of Active Directory and Microsoft Entra ID
  • Experience troubleshooting SSO issues

Work Rights

Not specified

Tailored Resume

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