Prozess- Und Governancemanager / Business Analyst – Conversational Ai (w/m/d)

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Governance, risk, compliance aspects
Ai risk journey management
Process and use case analysis
** The company is seeking a Process and Governance Manager/Business Analyst specializing in Conversational AI to design and oversee AI-based customer journeys. The role emphasizes governance, risk, and compliance aspects while collaborating with various stakeholders in an international and innovative environment. **

Job Summary

  • Shape AI-based customer journeys with significant creative freedom, international collaboration, and an open culture.
  • Design and manage customer journeys and processes with a focus on governance, risk, and compliance for Conversational AI and generative AI use cases.
  • Enjoy numerous benefits including company pension, flexible working models, personal development budgets, and a hybrid work model.

Matching Summary

Match Score: 75

** The company is seeking a Process and Governance Manager/Business Analyst specializing in Conversational AI to design and oversee AI-based customer journeys. The role emphasizes governance, risk, and compliance aspects while collaborating with various stakeholders in an international and innovative environment. **

Skills & Requirements

Must-have

  • Governance, Risk, Compliance aspects
  • AI Risk Journey management
  • Process and Use Case analysis
  • Agile working methods
  • User Stories and technical concepts
  • IT affinity and analytical thinking

Nice-to-have

  • International collaboration
  • Open culture
  • Stakeholder management
  • Knowledge sharing
  • Cultural diversity

Key Requirements

  • Degree in Business, Informatics, or comparable
  • Several years of experience in project/process/product work
  • Strong project management skills
  • Experience with AI use cases in regulated environments
  • Fluent German and English

Work Rights

Not specified

Tailored Resume

Cover Letter