Customer Support Director

Airbus Singapore Private Limited

Singapore, Singapore
Airline support and service strategy
In-service account management
Aircraft entry into service preparation
The Airline CSD leads the In-Service Core Team in-service account management as the primary interface for the Airline and Customer Services, to drumbeat all Business Unit activities whilst ensuring a single voice per customer

Job Summary

  • The Airline CSD leads the In-Service Core Team in-service account management as the primary interface for the Airline and Customer Services, to drumbeat all Business Unit activities whilst ensuring a single voice per customer.
  • The Airline CSD is responsible for aircraft Entry into Service preparation and is accountable for all in service issues whilst ensuring the highest level of safety, reliability, customer satisfaction and business development.
  • In conjunction with the Service Sales Director, he/she is in charge of identifying customer needs and subsequently promoting and actively supporting the sale of Customer Services range of products and services.

Matching Summary

The Airline CSD leads the In-Service Core Team in-service account management as the primary interface for the Airline and Customer Services, to drumbeat all Business Unit activities whilst ensuring a single voice per customer.

Skills & Requirements

Must-have

  • Airline support and service strategy
  • In-service account management
  • Aircraft Entry into Service preparation
  • Customer Services commercial agreements
  • Promote and actively supporting sale of products
  • Manage Support and Service Escalations & Claims

Nice-to-have

  • Leadership ownership empathy flexibility assertiveness humility
  • Commitment to act with integrity
  • Foster flexible working arrangements

Key Requirements

  • Eight-years’ experience in the aviation industry
  • Knowledge and awareness of contracting principles
  • Strong level of aviation safety awareness
  • High-level written and oral communication skills in English
  • Strong interpersonal/negotiation skills in a multi-cultural environment
  • Ability to work in multi-functional teams
  • Experience in leading and managing transverse teams
  • Professional qualifications in aerospace engineering or related discipline

Work Rights

Not specified

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