This role will be part of a global DWS Tech Control Room, which plays a pivotal role in ensuring the smooth operation of the organization’s IT and operational environments
Job Summary
This role will be part of a global DWS Tech Control Room, which plays a pivotal role in ensuring the smooth operation of the organization’s IT and operational environments.
You will work in close collaboration with the Client Service Manager, Development and cross functional teams during incident, change and problem management across all DWS applications to ensure clear communication, maximum platform stability and high level of service delivery.
As part of our flexible scheme, here are just some of the benefits that you’ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral).
Matching Summary
This role will be part of a global DWS Tech Control Room, which plays a pivotal role in ensuring the smooth operation of the organization’s IT and operational environments.
Skills & Requirements
Must-have
Incident Management
Problem Management
Change Management
Service Reporting & Dashboarding
IT Operations Control 24x7
UNIX, Linux, Wintel
SQL/PLSQL
Splunk, Geneos, New Relic, Grafana
Nice-to-have
ITIL knowledge/certifications
Cloud platforms (GCP)
Team-oriented
Continuous learning
Key Requirements
Bachelor’s degree Information Technology, or related field
Prior experience in a control room, command centre, or IT operations environment
Experience with incident, problem, change and knowledge management tools and processes
Proficiency in creating performance reports and analysing KPIs
Experience in ServiceNow, tableau
Perl/Shell scripting
Ability to write SQL to extract data in Sybase and Oracle databases
Experience of Monitoring tools
Experience of Scheduling tools such as Control-M
Exposure to any cloud platforms (GCP)
Ability to work in shifts, including US late nights, weekends, and public holidays