Design the end-to-end journey of a service to enable a user to complete their goals, potentially involving changes to transactions, products, and content across digital and offline channels
Job Summary
Design the end-to-end journey of a service to enable a user to complete their goals, potentially involving changes to transactions, products, and content across digital and offline channels.
Create design assets like service blueprints and customer journey maps, design intuitive user interfaces, and ensure compliance with accessibility standards.
Monitor industry trends, gather and analyze data to create insights into customer needs, and advise stakeholders on functional and cross-functional areas of impact.
Matching Summary
Design the end-to-end journey of a service to enable a user to complete their goals, potentially involving changes to transactions, products, and content across digital and offline channels.
Skills & Requirements
Must-have
Customer journey mapping
Service blueprinting
User interface design
Data analysis for insights
Customer experience metrics monitoring
Cross-functional collaboration
Nice-to-have
Agile ways of working
Financial services experience
Customer data analytics tools
Key Requirements
Proven ability to work with stakeholders
Experience developing new operational processes
Experience using data and customer insights
Excellent understanding of customer experience data