Digital Commercial Manager

yourfuturetoday.co.za

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Drive digital adoption and engagement
Scale virtual sales operations
Optimize digital customer journeys
** The Digital Commercial Manager position at Absa focuses on driving customer migration to digital banking channels and optimizing virtual sales operations. The role requires a strategic leader to enhance digital engagement, improve customer experience, and manage stakeholder relationships while ensuring compliance and governance. **

Job Summary

  • Drive growth by accelerating customer migration to digital channels and scaling virtual sales across phone.
  • Own adoption, engagement, and conversion outcomes for Everyday Banking propositions, championing frictionless digital customer journeys.
  • Monitor and review phone calls to ensure quality service and compliance with applicable policies and best practices.

Matching Summary

Match Score: 75

** The Digital Commercial Manager position at Absa focuses on driving customer migration to digital banking channels and optimizing virtual sales operations. The role requires a strategic leader to enhance digital engagement, improve customer experience, and manage stakeholder relationships while ensuring compliance and governance. **

Skills & Requirements

Must-have

  • Drive digital adoption and engagement
  • Scale virtual sales operations
  • Optimize digital customer journeys
  • Data-driven campaign execution
  • Digital-first operating model
  • Tele-sales performance evaluation

Nice-to-have

  • Empowering Africa's tomorrow
  • Customer-centric approach
  • Proactive risk management
  • Strong stakeholder relationships
  • Continuous improvement mindset

Key Requirements

  • Bachelor's degree in Marketing, Business Management, or related field
  • 5 years of prior experience in a similar role
  • Experience leading outbound call center technologies
  • Experience with telemarketing and digital adoption
  • Advanced managerial skills
  • Ability to multitask

Work Rights

Not specified

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