Client Support Specialist

Barclays

Knutsford, United Kingdom
Excellent customer service skills
Strong communication abilities
Problem-solving capabilities
This role focuses on delivering exceptional customer service while resolving complex customer needs through a 100% telephony-based environment

Job Summary

  • This role focuses on delivering exceptional customer service while resolving complex customer needs through a 100% telephony-based environment.
  • The position requires collaboration with cross-functional teams to align customer care processes and implement improvements based on industry trends.
  • Candidates must demonstrate Barclays values of Respect, Integrity, Service, Excellence, and Stewardship while managing sensitive customer information.

Matching Summary

This role focuses on delivering exceptional customer service while resolving complex customer needs through a 100% telephony-based environment.

Skills & Requirements

Must-have

  • Excellent customer service skills
  • Strong communication abilities
  • Problem-solving capabilities
  • Telephony background experience
  • Ability to manage multiple inquiries

Nice-to-have

  • Adaptability to change
  • Risk and controls awareness
  • Strategic thinking skills
  • Digital and technology acumen
  • Coaching and feedback delivery

Key Requirements

  • Experience in telephony or call center environments
  • Proven track record in problem solving
  • Ability to work Monday-Friday shifts between 8am-7pm

Work Rights

Not specified

Tailored Resume

Cover Letter