Electronic Trading Application Support Analyst

Citi

Mississauga, Ontario, Canada
$94,300.00 - $141,500.00 py
**
Futures trading platforms support
Client onboarding on e-trading platforms
Trading related maintenance activities
** Citi is seeking an Electronic Trading Application Support Analyst for their Electronic Execution Services team in Mississauga, Ontario. The role focuses on providing first-line support for Citi's Futures trading platforms and ensuring an optimal customer experience through effective communication and problem-solving. **

Job Summary

  • Provide first line of support to customers on Citi’s Futures trading platforms, onboard clients on e-trading platforms, and perform trading related maintenance activities.
  • Collaborate effectively with colleagues globally, sharing information and knowledge to provide a world-class support service to a geographically diverse user base.
  • Develop in-depth knowledge of the fundamentals of Futures/Listed Derivatives business and communicate complex technical and functional issues to business users.

Matching Summary

Match Score: 75

** Citi is seeking an Electronic Trading Application Support Analyst for their Electronic Execution Services team in Mississauga, Ontario. The role focuses on providing first-line support for Citi's Futures trading platforms and ensuring an optimal customer experience through effective communication and problem-solving. **

Salary

$94,300.00 - $141,500.00

Skills & Requirements

Must-have

  • Futures trading platforms support
  • Client onboarding on e-trading platforms
  • Trading related maintenance activities
  • Root cause analysis of issues
  • High-level service for traders
  • Manage customer experience and relationship

Nice-to-have

  • Proactive query minimization
  • Process improvement and automation
  • World-class support service
  • Develop expertise in client relationships
  • In-depth knowledge of Futures business

Key Requirements

  • 5+ years relevant experience
  • Listed Derivatives market structure understanding
  • Front to back trading lifecycle knowledge
  • Experience in e-Trading client services
  • Ability to problem solve in time-critical scenarios

Work Rights

Not specified

Tailored Resume

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