Customer Care Analyst - Order Management (12 Months Contract) (global Business Services)

KC IABC

Kuala Lumpur, MY
Not specified; not specified; comprehensive benefi...
Hybrid
3-5 years order management experience
Supply chain or logistics degree required
Edi processing and backorder administration
This role focuses on delivering better care for billions of people by managing iconic brands like Huggies and Kleenex through efficient order management

Job Summary

  • This role focuses on delivering better care for billions of people by managing iconic brands like Huggies and Kleenex through efficient order management.
  • The position requires acting as a liaison between Sales, Supply Chain, and Accounts Receivable to resolve delivery issues and process credits for damaged goods.
  • Employees benefit from flexible hybrid work arrangements, comprehensive health coverage, and access to an on-site fitness center.

Matching Summary

This role focuses on delivering better care for billions of people by managing iconic brands like Huggies and Kleenex through efficient order management.

Salary

Not specified; Not specified; Comprehensive benefits including medical, dental, vision, and fitness center access

Skills & Requirements

Must-have

  • 3-5 years order management experience
  • Supply Chain or Logistics degree required
  • EDI processing and backorder administration
  • Strong written and oral English skills
  • Experience with SAP systems preferred

Nice-to-have

  • FMCG industry background
  • Shared Service Centre experience
  • LEAN methodology knowledge
  • Sales exposure desirable
  • Proactive and resilient personality

Key Requirements

  • Degree in Supply Chain area
  • Minimum 3-5 years relevant experience
  • Authorization to work in Malaysia (No relocation)
  • Knowledge of internal control procedures

Work Rights

Must be authorized to work in Malaysia

Tailored Resume

Cover Letter