The Customer Service Team Leader is responsible for managing daily operations of a Customer Service team, focusing on high-quality service through efficient order-to-cash processes and proactive communication
Job Summary
The Customer Service Team Leader is responsible for managing daily operations of a Customer Service team, focusing on high-quality service through efficient order-to-cash processes and proactive communication.
Key responsibilities include leading, coaching, and developing a team of Customer Service Representatives, setting clear objectives, and fostering a culture of accountability and continuous improvement.
This role requires strong financial acumen, IT literacy with ERP platforms, excellent communication and influencing skills, and the ability to lead through significant transformation.
Matching Summary
The Customer Service Team Leader is responsible for managing daily operations of a Customer Service team, focusing on high-quality service through efficient order-to-cash processes and proactive communication.
Skills & Requirements
Must-have
Order-to-cash process management
Team leadership and development
KPI monitoring and achievement
Customer master data accuracy
ERP platform experience
Process-driven mindset
Nice-to-have
People-oriented organization
Positive and solution-minded leader
Ease of doing business culture
Dealing with ambiguity
Multicultural team collaboration
Key Requirements
Bachelor's or Master's degree
4+ years of experience in global B2B Customer Service
Experience as a Customer Service Team Leader
Chemical industry or regulated industrial sector experience (asset)