Base: $99,000 - $124,000 usd; bonus/equity: not sp...
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5-7 years customer success experience
Public sector agency experience required
Saas enterprise account management
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Diligent is seeking a Senior Customer Success Manager for the Public Sector, responsible for managing customer relationships, ensuring satisfaction, and driving revenue growth. The ideal candidate should have extensive experience in customer success within the public sector and a strong background in SaaS account management.
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Job Summary
The role involves serving as a strategic advisor to senior public sector stakeholders including Board Directors and Corporate Executives to solve complex governance challenges.
Diligent is an AI leader in GRC SaaS solutions helping over 1 million users manage risk and elevate governance across the globe.
This position offers a hybrid work model requiring onsite presence at least 50% of the time within commuting distance of office hubs.
Matching Summary
Match Score: 75
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Diligent is seeking a Senior Customer Success Manager for the Public Sector, responsible for managing customer relationships, ensuring satisfaction, and driving revenue growth. The ideal candidate should have extensive experience in customer success within the public sector and a strong background in SaaS account management.
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Salary
Base: $99,000 - $124,000 USD; Bonus/Equity: Not specified; Benefits: Comprehensive health, flexible work, global days of service, wellness programs
Skills & Requirements
Must-have
5-7 years Customer Success experience
Public Sector agency experience required
SaaS enterprise account management
Salesforce CRM proficiency
C-level executive stakeholder engagement
Nice-to-have
Mentoring junior CSMs
AI and large language model interest
Collaborative team culture fit
Strong project management skills
High commercial acumen
Key Requirements
5-7 years post-sales or Customer Success experience