Base: $19ph. to $21ph.; bonus/equity: not specifie...
Hybrid
Order processing and management
Customer support and communication
Collaboration with sales and logistics teams
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day
Job Summary
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day.
The Customer Service Representative role is crucial to ensuring an elevated customer experience and seamless order coordination within the Customer Success team.
The company offers a competitive compensation package with generous PTO, paid parental leave, tuition reimbursement, and a comprehensive benefits program.
Matching Summary
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day.
Salary
Base: $19/hr. to $21/hr.; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, 401(k) with company contribution, paid time off, paid parental leave, tuition reimbursement
Skills & Requirements
Must-have
Order processing and management
Customer support and communication
Collaboration with sales and logistics teams
Hybrid work environment
Experience with export processes
Use of Microsoft Office and order processing software
Nice-to-have
Experience with Oracle 11i or SAP CRM
Process improvement mindset
Strong written and verbal communication
Focus on customer satisfaction
Cross-functional collaboration
Inclusion and belonging culture
Key Requirements
High school diploma or GED
Bachelor's degree preferred
2+ years in fast-paced global customer service
Knowledge of export processes
Experience with order processing software
Outstanding written and verbal communication skills