Base: $5,500-$8,000 sgd; bonus/equity: not specifi...
Fully onsite
5 years customer service experience
Team management and mentoring
Recruiting and training staff
Korean Steak House OCC PTE. LTD. is seeking a Senior Customer Service Officer to enhance guest experiences by managing customer queries, mentoring staff, and improving service quality. The role requires at least five years of customer service experience, preferably in the beauty or F&B industries, and offers various benefits including career progression and staff discounts
Job Summary
The role involves managing, mentoring, and coaching the customer service team across all branches to ensure optimal guest experiences.
Candidates must have at least 5 years of proven working experience in customer service with a focus on team leadership.
Benefits include training for development, career progression opportunities, staff discounts, and annual leave.
Matching Summary
Match Score: 85
Korean Steak House OCC PTE. LTD. is seeking a Senior Customer Service Officer to enhance guest experiences by managing customer queries, mentoring staff, and improving service quality. The role requires at least five years of customer service experience, preferably in the beauty or F&B industries, and offers various benefits including career progression and staff discounts.
Salary
Base: $5,500-$8,000 SGD; Bonus/Equity: Not specified; Benefits: Training, career progression, staff discounts, vouchers, annual leave, performance increment, referral incentive
Skills & Requirements
Must-have
5 years customer service experience
Team management and mentoring
Recruiting and training staff
Handling customer complaints
Computer proficiency
Nice-to-have
Prior beauty industry experience
Strong communication skills
Professional appearance
Passion for customer service
Ability to stay calm under pressure
Key Requirements
Minimum 5 years of customer service experience
Experience in recruiting and building teams
Proven track record in customer service management