Sr. Retention Manager

Sony Interactive Entertainment

San Mateo, CA, US
Base: $161,100 - $241,700 usd; bonus/equity: eligi...
Remote
6+ years subscription business experience
4+ years retention strategy experience
Strong analytical and experimentation skills
Sony Interactive Entertainment is seeking a Senior Retention Manager to enhance customer engagement and reduce churn for PlayStation Plus. The ideal candidate will have extensive experience in subscription-based businesses and a strong background in retention strategies, working collaboratively across teams to optimize customer lifetime value

Job Summary

  • This role involves leading the creation and implementation of the PlayStation Plus retention strategy to lower churn and grow renewals.
  • The position requires collaborating across Product, Engagement, Payments, and Acquisition teams to deliver unified retention plans globally.
  • Candidates will leverage data, experimentation, and machine learning models to identify next best actions and deliver personalized retention strategies.

Matching Summary

Match Score: 85

Sony Interactive Entertainment is seeking a Senior Retention Manager to enhance customer engagement and reduce churn for PlayStation Plus. The ideal candidate will have extensive experience in subscription-based businesses and a strong background in retention strategies, working collaboratively across teams to optimize customer lifetime value.

Salary

Base: $161,100 - $241,700 USD; Bonus/Equity: Eligible for bonus package; Benefits: Medical, dental, vision, matching 401(k), PTO, wellness program, employee discounts

Skills & Requirements

Must-have

  • 6+ years subscription business experience
  • 4+ years retention strategy experience
  • Strong analytical and experimentation skills
  • Proficiency in Excel and PowerPoint
  • Experience with global market dynamics

Nice-to-have

  • Familiarity with gaming industry landscape
  • Experience working across multiple regions
  • Creative problem-solving abilities
  • Passion for innovation and technology

Key Requirements

  • Bachelor's degree or equivalent experience
  • 6+ years in subscription-based businesses
  • 4+ years focused on retention
  • Proven track record in business growth strategies

Work Rights

Not specified

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