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Accenture is seeking an Inbound Sales Representative Associate to enhance customer support operations, focusing on resolving queries and managing complaints primarily through voice interactions. The ideal candidate should have 1-3 years of experience, strong problem-solving skills, and the ability to work in a team within a dynamic, customer-centric environment.
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Job Summary
You will be responsible for managing and resolving customer queries, handling escalations, and ensuring resolutions within SLAs.
The role requires strong communication skills to manage a blended support process with 60-70% of interactions handled via calls.
This position is dedicated to enhancing employee and customer service through structured and optimized processes within the Next Generation Customer Operations framework.
Matching Summary
Match Score: 75
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Accenture is seeking an Inbound Sales Representative Associate to enhance customer support operations, focusing on resolving queries and managing complaints primarily through voice interactions. The ideal candidate should have 1-3 years of experience, strong problem-solving skills, and the ability to work in a team within a dynamic, customer-centric environment.
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