Mortgage Customer Specialist

Firstsource

Palm Bay, Florida, US
On-site
Bilingual spanish and english required
Handle customer complaints professionally
Follow communication procedures and policies
Employees contact homeowners to assist them in catching up on loan payments

Job Summary

  • Employees contact homeowners to assist them in catching up on loan payments.
  • The role involves identifying customer needs, handling complaints respectfully, and collaborating with team members.
  • Benefits include 401(k) with matching, dental, health, paid time off, and vision insurance.

Matching Summary

Employees contact homeowners to assist them in catching up on loan payments.

Skills & Requirements

Must-have

  • Bilingual Spanish and English required
  • Handle customer complaints professionally
  • Follow communication procedures and policies
  • Navigate computer systems efficiently

Nice-to-have

  • Compassionate support during challenging times
  • Helpful and friendly customer service
  • Good judgment and resourcefulness

Key Requirements

  • High school diploma or equivalent (GED) required
  • Minimum one year of Call Center experience
  • Bilingual in Spanish and English

Work Rights

Not specified

Tailored Resume

Cover Letter