Customer Care Representative

Hendricksubaruhoover

McKinney, Texas, US
Address customer concerns
Resolve issues between customers and dealership
Maintain csi standards
Responsible for maintaining customer satisfaction throughout the dealership contributing to business development

Job Summary

  • Responsible for maintaining customer satisfaction throughout the dealership contributing to business development.
  • Follows up with customers through telephone and mailings prior to purchase, after purchase, and after service.
  • Demonstrates the Company’s Core Values including Servant Leadership, Teamwork through Trust & Respect, and Integrity.

Matching Summary

Responsible for maintaining customer satisfaction throughout the dealership contributing to business development.

Skills & Requirements

Must-have

  • address customer concerns
  • resolve issues between customers and dealership
  • maintain CSI standards
  • advanced Microsoft Office skills
  • learn Dealership Management System

Nice-to-have

  • servant leadership
  • teamwork through trust and respect
  • commitment to customer enthusiasm
  • passion for winning
  • accountability at all levels

Key Requirements

  • High School Diploma or GED
  • up to 3 years of work experience
  • Previous customer service experience desired
  • Excellent interpersonal, communication, and organizational skills required
  • Advanced skills in Microsoft Office products

Work Rights

Not specified

Tailored Resume

Cover Letter