Client Services Representative

HELP Plumbing, Heating, and Cooling

Cincinnati, OH, United States
Base: $18-$21 usd hourly; bonus/equity: hourly + b...
On-site
2+ years call center experience
Rotating weekend shifts availability
40-45 wpm typing speed
HELP Plumbing, Heating, and Cooling is seeking a Client Services Representative in Cincinnati, OH, who is passionate about providing outstanding customer service. The role involves managing client inquiries, booking appointments, and ensuring a positive experience in a fast-paced environment

Job Summary

  • The role involves receiving high volumes of inbound calls and making outbound calls to book appointments with a focus on high conversion rates.
  • Employees are expected to de-escalate client concerns efficiently while maintaining a friendly and professional demeanor.
  • The company offers comprehensive benefits including medical, dental, vision, 401K, gym reimbursement, and ongoing career development training.

Matching Summary

Match Score: 85

HELP Plumbing, Heating, and Cooling is seeking a Client Services Representative in Cincinnati, OH, who is passionate about providing outstanding customer service. The role involves managing client inquiries, booking appointments, and ensuring a positive experience in a fast-paced environment.

Salary

Base: $18-$21 USD hourly; Bonus/Equity: Hourly + bonuses & spiffs; Benefits: Medical, Dental, Vision, PTO, 401K, Life Insurance

Skills & Requirements

Must-have

  • 2+ years call center experience
  • Rotating weekend shifts availability
  • 40-45 wpm typing speed
  • Microsoft suite proficiency
  • CRM software usage

Nice-to-have

  • HVAC and plumbing industry background
  • Fast-paced environment adaptability
  • Strong critical thinking skills
  • Team collaboration mindset

Key Requirements

  • Minimum 2 years of call center experience
  • Typing speed of at least 40-45 words per minute
  • Proficiency in Microsoft Office and CRM tools

Work Rights

Not specified

Tailored Resume

Cover Letter