Quality Manager, Last Mile Aces - Quality

Amazon

Chennai, IN, United States
On-site
Last mile logistics experience
Root cause analysis and corrective actions
Stakeholder relationship management
The Last Mile ACES Quality team ensures operational excellence and quality control within Amazon's last-mile delivery operations by continuously improving SOPs and monitoring key performance metrics

Job Summary

  • The Last Mile ACES Quality team ensures operational excellence and quality control within Amazon's last-mile delivery operations by continuously improving SOPs and monitoring key performance metrics.
  • This role involves managing multi-disciplinary projects, conducting root cause analysis, and collaborating with multiple stakeholders to enhance customer delivery experience.
  • The team operates at network, zone, and cluster levels to identify process gaps and implement corrective measures using Lean and Six Sigma approaches.

Matching Summary

The Last Mile ACES Quality team ensures operational excellence and quality control within Amazon's last-mile delivery operations by continuously improving SOPs and monitoring key performance metrics.

Skills & Requirements

Must-have

  • Last mile logistics experience
  • Root cause analysis and corrective actions
  • Stakeholder relationship management
  • Continuous improvement programs
  • Quality auditing and Kaizen leadership
  • Performance metrics development and reporting

Nice-to-have

  • Analytical thinking and problem solving
  • Cross-functional collaboration
  • Presentation to senior management
  • Lean and Six Sigma methodologies
  • Training needs assessment and coordination

Key Requirements

  • Last mile logistics experience
  • Ability to conduct root cause analysis
  • Experience managing multi-disciplinary projects
  • Strong stakeholder engagement skills

Work Rights

Not specified

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