Customer Service Advocate

CPSI/TruBridge

Remote
Investigates billing issues
Analyzes billing issues
Negotiates billing issues
Investigates, analyzes, negotiates, resolves, documents and reports on consumer and commercial billing issues and complaints against the organization

Job Summary

  • Investigates, analyzes, negotiates, resolves, documents and reports on consumer and commercial billing issues and complaints against the organization.
  • Identifies solutions that address billing issues and presents appropriate resolution options to customers.
  • Negotiates and authorizes billing settlements within established limits and adjusts customer accounts.

Matching Summary

Investigates, analyzes, negotiates, resolves, documents and reports on consumer and commercial billing issues and complaints against the organization.

Skills & Requirements

Must-have

  • investigates billing issues
  • analyzes billing issues
  • negotiates billing issues
  • resolves billing issues
  • documents billing issues
  • reports on billing issues

Nice-to-have

  • customer account adjustments
  • business support

Key Requirements

  • Business Support

Work Rights

Not specified

Tailored Resume

Cover Letter