So, Service Manager

UOB United Overseas Bank Limited

Not specified (assumed to be in-office based on the nature of the role).
Professional customer interaction skills
First contact resolution capability
Digital platform promotion experience
UOB United Overseas Bank Limited is seeking a Service Manager to enhance customer service and promote digital platforms. The ideal candidate should possess strong customer interaction skills and a commitment to service excellence while aligning with the bank's core values

Job Summary

  • The role involves attending to customers professionally, managing queries, and directing them to appropriate channels for prompt resolution.
  • Candidates will act as a Service and Digital Champion to educate customers on adopting digital and self-service platforms while leading communication on service standards.
  • The position requires spearheading branch service initiatives to drive a culture of excellence and developing staff competencies through coaching.

Matching Summary

Match Score: 85

UOB United Overseas Bank Limited is seeking a Service Manager to enhance customer service and promote digital platforms. The ideal candidate should possess strong customer interaction skills and a commitment to service excellence while aligning with the bank's core values.

Skills & Requirements

Must-have

  • Professional customer interaction skills
  • First contact resolution capability
  • Digital platform promotion experience
  • Staff coaching and development ability
  • High standards of personal grooming

Nice-to-have

  • Positive rapport building with customers
  • Leadership in service quality initiatives
  • Commitment to long-term success values
  • Teamwork and collaborative spirit

Key Requirements

  • Ability to project professional image
  • Willingness to participate in learning journeys
  • Strong communication and briefing skills

Work Rights

Not specified

Tailored Resume

Cover Letter