Join our collaborative team as a Sr Customer Service Administrator at Thermo Fisher Scientific, where you'll contribute to our mission to enable customers to make the world healthier, cleaner, and safer
Job Summary
Join our collaborative team as a Sr Customer Service Administrator at Thermo Fisher Scientific, where you'll contribute to our mission to enable customers to make the world healthier, cleaner, and safer.
Ensure that all shipment orders are processed in time and paperwork is prepared according to established procedures and client requirements.
Assist in billing, invoicing, and coordination of shipment returns while maintaining compliance with contractual and country regulations.
Matching Summary
Join our collaborative team as a Sr Customer Service Administrator at Thermo Fisher Scientific, where you'll contribute to our mission to enable customers to make the world healthier, cleaner, and safer.
Skills & Requirements
Must-have
Customer service and administrative experience
Proficiency in Microsoft Office suite
Experience with ERP systems
Shipment order processing
Regulatory and client compliance
Strong communication skills
Timely reporting and documentation
Nice-to-have
Knowledge of GMP and ISO standards
Experience with CRM platforms
Tender/bid documentation experience
Problem-solving skills
Process improvement mindset
Ability to work independently and in teams
Organizational and time management skills
Key Requirements
2 years customer service or administrative experience
Preferred fields of study in business administration or science
Relevant professional certifications beneficial
Fluency in English
Experience in pharmaceutical or scientific industries beneficial