This role serves as the face and voice of Kyndryl, helping customers solve problems while combining tech support know-how with problem-solving skills
Job Summary
This role serves as the face and voice of Kyndryl, helping customers solve problems while combining tech support know-how with problem-solving skills.
The position involves leading Major Incident and Problem Management processes, including triggering business continuity plans and conducting root cause identification.
Kyndryl offers a 'start here, go anywhere' career path with opportunities for mentorship, certifications in Microsoft Azure and Google Cloud, and a culture focused on belonging.
Matching Summary
This role serves as the face and voice of Kyndryl, helping customers solve problems while combining tech support know-how with problem-solving skills.
Skills & Requirements
Must-have
7+ years total experience in Service Management
5-6 years Incident Change Problem management
Strong knowledge of ITIL-based ITSM processes
Hands-on experience with SLA/SLM
Expertise in MIS reporting dashboards trend analysis
Nice-to-have
Growth mindset and personal development drive
Customer-focused prioritization of success
Inclusive borderless working style
High-pressure situation handling capability
Key Requirements
7+ Years of total experience in Service Management
5-6 years relevant experience in Incident Change Problem management