Not specified; benefits: attractive compensation, ...
Hybrid
Customer experience management expertise
Agile project leadership skills
Data-driven analysis and reporting
Deutscher Sparkassen Verlag GmbH is seeking a Customer Experience Manager to enhance customer journeys within the Sparkassen-Finanzgruppe. The ideal candidate should possess relevant academic qualifications and experience in customer-centric roles, exhibiting strong analytical skills and leadership in interdisciplinary project management
Job Summary
The role involves designing and modeling the entire digital customer experience for the Sparkassen-Finanzgruppe from media acquisition to final closure.
You will lead interdisciplinary agile teams to identify customer needs, optimize journeys, and drive KPI-based improvements in sales and satisfaction.
The company offers a modern workplace with flexible working hours, 30 days of vacation plus bank holidays, and a diverse, inclusive team culture.
Matching Summary
Match Score: 85
Deutscher Sparkassen Verlag GmbH is seeking a Customer Experience Manager to enhance customer journeys within the Sparkassen-Finanzgruppe. The ideal candidate should possess relevant academic qualifications and experience in customer-centric roles, exhibiting strong analytical skills and leadership in interdisciplinary project management.