Customer Service Representative

PLS

Dorchester, MA, United States
Base: $15—$17 usd; bonus/equity: not specified; be...
On-site
Superior customer service delivery
Educate customers on products
Maintain company quality standards
PLS is seeking a Customer Service Representative to provide exceptional service and educate customers about financial products at their Dorchester, MA location. The role demands strong communication skills, attention to detail, and a commitment to compliance with regulations

Job Summary

  • Customer Service Representatives are the primary point of contact with customers and are accountable for delivering superior customer service and educating them on company products and services.
  • Responsibilities include ensuring transactions comply with regulations, maintaining a balanced cash drawer, and resolving customer complaints.
  • Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training.

Matching Summary

Match Score: 85

PLS is seeking a Customer Service Representative to provide exceptional service and educate customers about financial products at their Dorchester, MA location. The role demands strong communication skills, attention to detail, and a commitment to compliance with regulations.

Salary

Base: $15—$17 USD; Bonus/Equity: Not specified; Benefits: medical/dental/vision, 401(k), vacation

Skills & Requirements

Must-have

  • superior customer service delivery
  • educate customers on products
  • maintain company quality standards
  • cash handling and transactions
  • point-of-sale system usage
  • resolve customer complaints

Nice-to-have

  • English/Spanish bilingual
  • professional appearance and demeanor
  • honest and have integrity

Key Requirements

  • Previous customer service experience preferred
  • English fluency required
  • Able to work flexible hours

Work Rights

Not specified

Tailored Resume

Cover Letter