Its Sr Technology Support Specialist

Killeen Chevrolet Inc

Temple Terrace, FL, US
Base: $70,000-$105,000 annually; bonus/equity: not...
Onsite
8+ years it support experience
Windows and apple troubleshooting
Networking and telephony systems
Killeen Chevrolet Inc. is seeking a Senior Technology Support Specialist to provide advanced IT support across multiple dealership locations in Florida. The role involves troubleshooting technical issues, managing incidents, and ensuring customer satisfaction through excellent service. Candidates should have over eight years of IT support experience, preferably in a Service Desk environment, along with strong technical skills and a focus on customer service

Job Summary

  • This role provides Tier 2 advanced technical support for Lithia & Driveway stores companywide with frequent travel required.
  • The position involves troubleshooting hardware, software, networking, mobile, and telephony issues while managing major incidents.
  • Employees receive competitive pay ranging from $70,000 to $105,000 annually along with comprehensive benefits including medical, dental, vision, and 401(k).

Matching Summary

Match Score: 85

Killeen Chevrolet Inc. is seeking a Senior Technology Support Specialist to provide advanced IT support across multiple dealership locations in Florida. The role involves troubleshooting technical issues, managing incidents, and ensuring customer satisfaction through excellent service. Candidates should have over eight years of IT support experience, preferably in a Service Desk environment, along with strong technical skills and a focus on customer service.

Salary

Base: $70,000-$105,000 annually; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, 401(k), PTO, Stock Purchase Plan

Skills & Requirements

Must-have

  • 8+ years IT support experience
  • Windows and Apple troubleshooting
  • Networking and telephony systems
  • ITIL Service Management principles
  • Service Desk or Call Center environment

Nice-to-have

  • Retail automotive hardware knowledge
  • Process improvement and automation skills
  • Mentoring and training team members
  • International travel availability
  • Exceptional customer service focus

Key Requirements

  • 8+ years of IT support experience
  • Bachelor's degree in IT preferred
  • ITIL certification preferred
  • High School graduate or equivalent
  • 18 years or older

Work Rights

Not specified

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