As the Customer Banking Specialist, you will have in-depth conversations with customers about their banking needs, including Home Loans, Business Banking & Financial Advice
Job Summary
As the Customer Banking Specialist, you will have in-depth conversations with customers about their banking needs, including Home Loans, Business Banking & Financial Advice.
You will support customers with enquiries, account maintenance, and credit product applications, while also completing Financial Health Checks.
The role involves working in a Multi-Channel Branch, assisting customers face-to-face in the morning and via telephone or digital channels in the afternoon.
Matching Summary
As the Customer Banking Specialist, you will have in-depth conversations with customers about their banking needs, including Home Loans, Business Banking & Financial Advice.
Skills & Requirements
Must-have
Exceptional customer service delivery
In-depth customer conversations
Problem solving and effective solutions
Championing processes and procedures
Multi-Channel Branch environment
Nice-to-have
Interest in financial wellbeing
Articulate financial terms clearly
Holistic customer solutions
Drive risk-adverse culture
Key Requirements
Proven experience delivering exceptional customer service