Customer Technical Support (hotline) & Dispatch Manager

Danaher

Villepinte, France
Onsite
5 years technical support experience
3 years leadership management role
Fluent english and french communication
Danaher is seeking a Customer Technical Support & Dispatch Manager to lead their Help Line & Dispatching support team in Villepinte, France. The role focuses on enhancing customer satisfaction through effective communication and management of technical support operations, while fostering a collaborative team culture

Job Summary

  • This role is critical in ensuring the highest level of customer satisfaction for diagnostics products.
  • You will be responsible for overseeing and managing the customer technical call center and dispatching operations.
  • The position fosters a collaborative and high-performance culture through talent development and diversity initiatives.

Matching Summary

Match Score: 85

Danaher is seeking a Customer Technical Support & Dispatch Manager to lead their Help Line & Dispatching support team in Villepinte, France. The role focuses on enhancing customer satisfaction through effective communication and management of technical support operations, while fostering a collaborative team culture.

Skills & Requirements

Must-have

  • 5 years technical support experience
  • 3 years leadership management role
  • Fluent English and French communication
  • Diagnostics industry regulatory knowledge
  • Bachelor's degree in related field

Nice-to-have

  • Healthcare complex project leadership
  • Creative out of the box thinking
  • Innovative ideas expression
  • Independent and team collaboration
  • DBS tools application

Key Requirements

  • Minimum 5 years technical support experience
  • At least 3 years in leadership or management
  • Fluency in English and French required
  • Bachelor's degree in Biomedical Engineering or Life Sciences
  • Knowledge of diagnostics regulatory standards

Work Rights

Not specified

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