Head Of Technical Support Distribution Automation Solutions

HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITED

Chennai, Tamil Nadu, India
Fully remote
Lead global technical support team
Bachelor's or master's in engineering
3-5 years management experience
Hitachi Energy Technology Services is seeking a Global Technical Support Manager for Distribution Automation Solutions in Chennai, India. The role involves leading a global team of support engineers, ensuring high-quality service and collaboration across departments, while fostering continuous improvement and customer satisfaction

Job Summary

  • The role involves leading a global team of Technical Support Engineers to ensure high-quality service delivery for distribution automation solutions.
  • You will facilitate close collaboration between R&D and Technical Support to enhance customer satisfaction and product development.
  • The position requires ensuring compliance with safety, integrity, and sustainability practices while managing warranty and repair services.

Matching Summary

Match Score: 85

Hitachi Energy Technology Services is seeking a Global Technical Support Manager for Distribution Automation Solutions in Chennai, India. The role involves leading a global team of support engineers, ensuring high-quality service and collaboration across departments, while fostering continuous improvement and customer satisfaction.

Skills & Requirements

Must-have

  • Lead global technical support team
  • Bachelor's or Master's in Engineering
  • 3-5 years management experience
  • Solid understanding of RTU products
  • Customer complaint resolution (CCRP)
  • Knowledge base development and maintenance

Nice-to-have

  • Protection relays knowledge
  • Wireless communication products expertise
  • German language proficiency
  • Experience with international matrix organizations
  • Proof of Concept (PoC) preparation skills

Key Requirements

  • Bachelor's or Master's degree in Electrical Engineering or related field
  • Minimum 3-5 years of management experience
  • Fluent English communication skills
  • Proven experience in technical customer support services

Work Rights

Not specified

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