6+ years customer success program management experience
Bachelor's degree in business or related field
Understanding of customer success and global support functions
**
Microsoft is seeking a Customer Success Account Management (CSAM) Strategy – Business Program Manager to join its Global Customer Success organization. The role focuses on developing and executing programs to improve customer engagement and operational excellence, enabling customers to achieve their business outcomes using Microsoft’s Cloud technology.
**
Job Summary
The role leads the delivery of consumption, usage, and customer health initiatives to achieve strategic objectives within the Microsoft Cloud ecosystem.
This position is responsible for developing globally consistent job descriptions, career paths, and role definitions to drive CSAM role mastery.
The organization offers a flexible work arrangement allowing up to 100% remote work while fostering a culture of inclusion and growth mindset.
Matching Summary
Match Score: 75
**
Microsoft is seeking a Customer Success Account Management (CSAM) Strategy – Business Program Manager to join its Global Customer Success organization. The role focuses on developing and executing programs to improve customer engagement and operational excellence, enabling customers to achieve their business outcomes using Microsoft’s Cloud technology.
**
Salary
Base: USD $115,000 - $200,300 per year (US); Base: USD $146,200 - $219,200 per year (SF Bay Area/NYC); Benefits: Eligible for benefits and other compensation
Skills & Requirements
Must-have
6+ years customer success program management experience
Bachelor's Degree in Business or related field
Understanding of Customer Success and Global Support functions
Nice-to-have
Ability to orchestrate diverse virtual teams
Effective presentation skills for various audiences
Thrive in a matrix environment with collaboration focus
Key Requirements
Bachelor's Degree in Business, Operations, Finance
6+ years work experience in customer success program management
Equivalent experience in process management and improvement