Service Desk Technician I

Western Governors University

Salt Lake City, UT, US
Base: $20.33 - $29.51 ph; bonus/equity: eligible f...
Hybrid (60% onsite)
Receive omnichannel interactions from end users
Initial assessment and prioritization of incidents
Familiarity with windows and macos platforms
Western Governors University is seeking a Service Desk Technician I to assist with IT support through omnichannel interactions, primarily in a hybrid work environment requiring 60% onsite presence. The role demands strong customer service skills and technical troubleshooting abilities, offering a salary range of $20.33 to $29.51 per hour

Job Summary

  • The role involves receiving omnichannel interactions from end users and creating incidents or Service Requests while ensuring timely resolution.
  • WGU is committed to expanding access to higher education through online, competency-based degree programs and values a diverse workforce.
  • This full-time position offers comprehensive benefits including medical, dental, vision, retirement savings, and up to 12 weeks of parental leave.

Matching Summary

Match Score: 75

Western Governors University is seeking a Service Desk Technician I to assist with IT support through omnichannel interactions, primarily in a hybrid work environment requiring 60% onsite presence. The role demands strong customer service skills and technical troubleshooting abilities, offering a salary range of $20.33 to $29.51 per hour.

Salary

Base: $20.33 - $29.51 per hour; Bonus/Equity: Eligible for bonuses; Benefits: Medical, dental, vision, telehealth, mental healthcare, HSA/FSA, life insurance, disability, legal coverage, retirement plan, tuition discount, flexible PTO, sick time, 11 paid holidays

Skills & Requirements

Must-have

  • Receive omnichannel interactions from end users
  • Initial assessment and prioritization of incidents
  • Familiarity with Windows and MacOS platforms
  • Understanding of mainstream Internet Browser troubleshooting
  • Adherence to confidentiality policies

Nice-to-have

  • Strong analytical skills balanced with communication
  • Ability to work independently in dynamic environment
  • Participation in peripheral projects like knowledge base creation
  • Desire to provide excellent customer service

Key Requirements

  • 1-2 years of related experience or similar training
  • High School Diploma or GED required
  • Must reside within 30 minutes commuting distance of Salt Lake City office
  • Hybrid model requiring at least 60% in-office attendance (3/5 days)

Work Rights

Not specified

Tailored Resume

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