Serves as a front-line technical representative delivering high-touch customer service through the University’s IT Service Center, scheduled consultations, and on-site visits
Job Summary
Serves as a front-line technical representative delivering high-touch customer service through the University’s IT Service Center, scheduled consultations, and on-site visits.
Responsible for the end-to-end management of client requests, providing intermediate hardware and software diagnostics and identifying urgent escalations for specialized infrastructure teams.
Contributes to the broader technology lifecycle by executing endpoint provisioning projects, mentoring staff, and providing technical coordination for high-profile events.
Matching Summary
Serves as a front-line technical representative delivering high-touch customer service through the University’s IT Service Center, scheduled consultations, and on-site visits.
Salary
$70k-$80.6k (annualized, will be paid hourly)
Skills & Requirements
Must-have
Front-line technical support
Endpoint and classroom technology
Hardware and software diagnostics
Audio-visual and media support
ITSM platform usage
Customer service excellence
Nice-to-have
Mentoring student staff
Technical coordination for events
Industry-related certifications
Key Requirements
1-3 years of related work experience
Bachelor’s degree in a related field or equivalent experience