Tech Ops Analyst Ii – Itsm & Continuous Improvement

TJX Companies

Hyderabad, APAC, India
Not specified; not specified; competitive salary +...
Servicenow itsm modules and workflows
Incident problem change data analysis
Python powershell automation scripting
This role is a critical contributor to operational excellence across the enterprise by owning ITSM analytics and continuous improvement initiatives

Job Summary

  • This role is a critical contributor to operational excellence across the enterprise by owning ITSM analytics and continuous improvement initiatives.
  • You will work closely with Engineering, SRE, Platform, and ITSM process owners to transform operational data into actionable improvements.
  • TJX India offers long-term career growth, meaningful global exposure, and a strong commitment to associate well-being and work-life balance.

Matching Summary

This role is a critical contributor to operational excellence across the enterprise by owning ITSM analytics and continuous improvement initiatives.

Salary

Not specified; Not specified; Competitive salary and benefits package mentioned

Skills & Requirements

Must-have

  • ServiceNow ITSM modules and workflows
  • Incident Problem Change data analysis
  • Python PowerShell automation scripting
  • ServiceNow Performance Analytics dashboards
  • 5-7 years technology operations experience

Nice-to-have

  • Strong stakeholder management skills
  • Global team collaboration experience
  • Continuous improvement mindset
  • Executive-ready communication style
  • Customer-first approach to service

Key Requirements

  • Bachelor's degree in Engineering or Computer Science
  • 3-6 years in SRE or Platform Operations
  • ITIL certification preferred
  • Experience with Splunk Grafana AppDynamics

Work Rights

Not specified

Tailored Resume

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