Customer Success Manager

Solera

Westlake, TX, United States
3+ years customer account management experience
3+ years saas product experience
Hands-on experience with audatex or qapter
The role involves driving client retention, satisfaction, and expansion among Shop and Independent Appraiser accounts

Job Summary

  • The role involves driving client retention, satisfaction, and expansion among Shop and Independent Appraiser accounts.
  • Candidates will act as trusted advisors ensuring clients maximize the value of Solera's SaaS solutions through strategic consultation.
  • The position requires managing an active pipeline of expansion opportunities while consistently meeting sales and retention quotas.

Matching Summary

The role involves driving client retention, satisfaction, and expansion among Shop and Independent Appraiser accounts.

Skills & Requirements

Must-have

  • 3+ years customer account management experience
  • 3+ years SaaS product experience
  • Hands-on experience with Audatex or Qapter
  • Proficiency in Salesforce CRM
  • Strong verbal and written communication skills

Nice-to-have

  • Experience in automotive or insurance carrier industry
  • Ability to travel 5% within US and Canada
  • Proven track record of meeting sales quotas
  • Strategic consultation and training capabilities

Key Requirements

  • Bachelor's degree or equivalent work experience
  • 1+ year hands-on experience with Audatex products
  • Previous experience working with Salesforce CRM

Work Rights

Not specified

Tailored Resume

Cover Letter