The Singapore National Eye Centre Pte Ltd is seeking a Senior/Associate Executive for their call centre, responsible for managing patient communications, scheduling surgical appointments, and ensuring high-quality service delivery. The ideal candidate should have a diploma and at least two years of experience in healthcare or customer service, along with excellent communication and problem-solving skills
Job Summary
The role involves handling incoming communications from patients regarding surgical appointments and procedures.
Candidates must coordinate with clinical teams to ensure optimal appointment scheduling and effective resource utilization.
The position requires maintaining accurate documentation of patient interactions and achieving specific contact centre KPIs.
Matching Summary
Match Score: 85
The Singapore National Eye Centre Pte Ltd is seeking a Senior/Associate Executive for their call centre, responsible for managing patient communications, scheduling surgical appointments, and ensuring high-quality service delivery. The ideal candidate should have a diploma and at least two years of experience in healthcare or customer service, along with excellent communication and problem-solving skills.