Myit Experience Specialist

062

Melbourne, Victoria, Australia
Not specified; not specified; benefits include equ...
Strong customer service skills
Experience with itil and sla environments
Technical capability across microsoft and apple technologies
The role serves as a visible and trusted point of contact to enable a seamless myIT experience for nbn employees

Job Summary

  • The role serves as a visible and trusted point of contact to enable a seamless myIT experience for nbn employees.
  • Candidates will provide rapid diagnosis and resolution of IT issues while managing devices, onboarding, and offboarding processes.
  • This is a 9-month fixed-term opportunity based in Melbourne requiring full working rights in Australia.

Matching Summary

The role serves as a visible and trusted point of contact to enable a seamless myIT experience for nbn employees.

Salary

Not specified; Not specified; Benefits include equal employment, great training, flexible working arrangements, 18 weeks paid parental leave, and diversity initiatives

Skills & Requirements

Must-have

  • Strong customer service skills
  • Experience with ITIL and SLA environments
  • Technical capability across Microsoft and Apple technologies
  • Proficiency in Active Directory and Office 365
  • Networking, telephony, hardware, and mobile device support

Nice-to-have

  • Ability to navigate sensitive issues professionally
  • Experience in experience analytics and trend analysis
  • Commitment to safe work practices
  • Collaboration within diverse teams
  • Empathy in handling user interactions

Key Requirements

  • Full working rights in Australia
  • Relevant IT qualifications
  • Adherence to nbn policies and safe work practices

Work Rights

Must have full working rights in Australia

Tailored Resume

Cover Letter