Product Manager, Salesforce Federal Customer Success

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Not specified (assume hybrid or remote based on industry standards).
Fedramp high compliance
Customer-facing digital self-service platforms
Scrum methodologies and backlog ownership
Salesforce is seeking a Product Manager for their Federal Customer Success team to lead the strategy and vision for a compliant Digital Success platform. The ideal candidate will have experience in product management within regulated environments and will collaborate with various stakeholders to enhance customer experiences for federal agencies

Job Summary

  • Salesforce's Public Sector business empowers government agencies to modernize services and deliver mission-critical outcomes using AI-driven CRM solutions.
  • The Product Manager will own the end-to-end product vision for a secure, compliant Federal Digital Success platform that bridges AI capabilities with U.S. Federal Government compliance standards.
  • Salesforce offers comprehensive benefits supporting work-life balance and career growth, including time off, health coverage, paid parental leave, and employee stock purchasing programs.

Matching Summary

Match Score: 85

Salesforce is seeking a Product Manager for their Federal Customer Success team to lead the strategy and vision for a compliant Digital Success platform. The ideal candidate will have experience in product management within regulated environments and will collaborate with various stakeholders to enhance customer experiences for federal agencies.

Skills & Requirements

Must-have

  • FedRAMP High compliance
  • customer-facing digital self-service platforms
  • Scrum methodologies and backlog ownership
  • collaboration with Engineering and Security teams
  • AI CRM technology
  • compliance-driven product management

Nice-to-have

  • Salesforce Government Cloud architecture
  • Agentforce and Trailhead Academy familiarity
  • UX/UI design in government context
  • digital transformation for civilian agencies
  • fluency in Cursor, Claude, Linear, Gemini

Key Requirements

  • 5–8 years in Product Management
  • 2–3 years in regulated or compliance-driven environments
  • experience with FedRAMP, NIST, and DoD Impact Levels
  • strong Scrum methodology expertise

Work Rights

Not specified

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