The role involves managing a team of associates to deliver timely support regarding employee programs, policies, and procedures
Job Summary
The role involves managing a team of associates to deliver timely support regarding employee programs, policies, and procedures.
Leadership responsibilities include coaching team members, participating in hiring processes, and fostering a culture of inclusivity and high performance.
The position requires overseeing multiple inbound channels such as phone, email, web forms, and chat while ensuring adherence to service level agreements.
Matching Summary
The role involves managing a team of associates to deliver timely support regarding employee programs, policies, and procedures.
Skills & Requirements
Must-have
4 years contact center experience
English Spanish Portuguese fluency
Service Center technology proficiency
Nice-to-have
Continuous improvement mindset
Inclusive leadership qualities
Data analytics for performance
Key Requirements
Minimum 4 years progressive Contact Center experience
Fluency in English, Spanish, and Portuguese
Experience with ticket management and telephony systems