Admissions Call Center Representative Tier 1

Advocate Health

Concord, NC, United States
Base: $21.85 - $32.80 ph; bonus/equity: not specif...
Customer service in call centers
Use of multiple-line telephone system
Scheduling patient appointments
This role provides a communication link between patients and caregivers by managing calls, scheduling, and updating patient information

Job Summary

  • This role provides a communication link between patients and caregivers by managing calls, scheduling, and updating patient information.
  • Advocate Health offers a comprehensive suite of Total Rewards including competitive compensation, benefits, and career development programs.
  • Advocate Health is a leading nonprofit integrated health system nationally recognized for clinical innovation and equitable care.

Matching Summary

This role provides a communication link between patients and caregivers by managing calls, scheduling, and updating patient information.

Salary

Base: $21.85 - $32.80 per hour; Bonus/Equity: Not specified; Benefits: Yes, including health, dental, vision, retirement, and paid time off

Skills & Requirements

Must-have

  • Customer service in call centers
  • Use of multiple-line telephone system
  • Scheduling patient appointments
  • Documentation of call encounters
  • Basic knowledge of medical terminology
  • Ability to work varied hours including evenings and weekends

Nice-to-have

  • Problem solving and prioritization skills
  • Strong verbal communication skills
  • Ability to interact with diverse populations
  • Multitasking in fast paced environment
  • Follow-up and callback management

Key Requirements

  • High School Graduate
  • 1 year call center or healthcare customer service experience
  • No licensure or certification required

Work Rights

Not specified

Tailored Resume

Cover Letter