Contact Center Growth Supervisor (safe Act)

Mtb

Williamsville, New York, United States of America
Base: $26.00 - $43.34 hourly (usd); bonus/equity: ...
4d onsite
Supervisory experience in contact center
Excellent customer service skills
Ability to resolve complex problems
This position is the first level of management within the Contact Center

Job Summary

  • This position is the first level of management within the Contact Center.
  • The role involves supervising a unit of 10-15 employees and ensuring compliance with regulations.
  • M&T Bank promotes a culture of belonging and supports employee development.

Matching Summary

This position is the first level of management within the Contact Center.

Salary

Base: $26.00 - $43.34 Hourly (USD); Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Supervisory experience in contact center
  • Excellent customer service skills
  • Ability to resolve complex problems

Nice-to-have

  • Strong knowledge of banking operations
  • Demonstrated work leadership skills
  • Promote a supportive environment

Key Requirements

  • Minimum of 5 years of relevant experience
  • 2 years of work leadership experience
  • Bachelor's Degree preferred

Work Rights

Not specified

Tailored Resume

Cover Letter