Senior Manager, Customer Success Engineering

Mindtickle

Pune, India
On-site
Ai-powered revenue enablement platform
Customer trust
Technical depth
Mindtickle is seeking a Senior Manager for Customer Success Engineering in Pune, India, to lead their customer support function while balancing vision, execution, and customer-centric strategies. The ideal candidate will inspire a team, shape support strategy, and ensure exceptional service for global enterprise clients

Job Summary

  • Mindtickle is the leading AI-powered revenue enablement platform that combines on-the-job learning and deal execution to drive behavior change and get more revenue per rep.
  • In this role, you will shape the strategy, structure, and culture of our Support function, anchored in customer trust, technical depth, and operational rigour.
  • As the voice of the customer and a strategic partner to Product, Engineering, and Success teams, you will ensure that every interaction reflects a sense of urgency, empathy, and excellence.

Matching Summary

Match Score: 85

Mindtickle is seeking a Senior Manager for Customer Success Engineering in Pune, India, to lead their customer support function while balancing vision, execution, and customer-centric strategies. The ideal candidate will inspire a team, shape support strategy, and ensure exceptional service for global enterprise clients.

Skills & Requirements

Must-have

  • AI-powered revenue enablement platform
  • customer trust
  • technical depth
  • operational rigor
  • customer-obsessed mindset
  • enterprise lens

Nice-to-have

  • vision and execution
  • empathy and scale
  • strategic advantage
  • strategic enabler

Key Requirements

  • Senior Manager/Head of Support experience
  • Inspire a team of support engineers and managers

Work Rights

Not specified

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