System Support Analyst

IQVIA UK

Taguig City, Philippines
Customer/technical support services
Work within service level agreements
Resolve issues and escalate
Provide comprehensive Customer/Technical support services to support center customers and work within Service Level Agreements

Job Summary

  • Provide comprehensive Customer/Technical support services to support center customers and work within Service Level Agreements.
  • Communicate with end users to clarify and define requirements, resolve issues, and ensure customer satisfaction.
  • Create and submit detailed call/email logs documenting customer interactions, and promptly notify management of any potentially “dissatisfied” customers.

Matching Summary

Provide comprehensive Customer/Technical support services to support center customers and work within Service Level Agreements.

Skills & Requirements

Must-have

  • Customer/Technical support services
  • Work within Service Level Agreements
  • Resolve issues and escalate
  • Detailed call/email logs
  • Monitor open call/ticket queues

Nice-to-have

  • Adapt to changing priorities
  • Good critical thinking
  • Strong logic formulation
  • Dedicated at work
  • Not a call center hopper

Key Requirements

  • Bachelor's in Science Nursing (BSN)
  • 2+ years' experience
  • 2 years call center experience
  • 2 years clinical experience
  • Strong English command
  • Clinical experience with medical terminologies
  • Amenable to shifting schedules

Work Rights

Not specified

Tailored Resume

Cover Letter