As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist will have in-depth conversations with customers to support their overall banking needs including Home Loans, Business Banking, and Financial Advice.
Applicants may be required to complete an online assessment and/or digital interview within 48 hours of applying.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service skills
Experience in financial services or retail
Ability to articulate financial terms clearly
Support customers with account enquiries
Process credit product applications
Deliver financial health checks
Nice-to-have
Problem solving and effective solutions
Drive risk-adverse culture
Genuine interest in financial wellbeing
Work in busy retail environment
Champion processes and procedures
Key Requirements
Proven customer service experience
Experience in financial services, retail or hospitality