Client Technical Support Supervisor (additional Languages Preferred)

Interactive Brokers Group, Inc.

London, United Kingdom
Salary commensurate with experience; performance-b...
On-site
Five-plus years windows mac software support
Three-plus years client-facing support role
Previous supervisory or team lead experience
Lead and mentor a team of Technical Assistance Client Support Representatives to ensure exceptional service

Job Summary

  • Lead and mentor a team of Technical Assistance Client Support Representatives to ensure exceptional service.
  • Oversee the troubleshooting and resolution of complex technical issues related to trading platforms and account setup.
  • Enjoy competitive pricing and global market access while working for a company recognized as the #1 online broker.

Matching Summary

Lead and mentor a team of Technical Assistance Client Support Representatives to ensure exceptional service.

Salary

Salary commensurate with experience; Performance-based discretionary cash bonus scheme; Discretionary stock grant

Skills & Requirements

Must-have

  • Five-plus years Windows Mac software support
  • Three-plus years client-facing support role
  • Previous supervisory or team lead experience
  • Fluency in English communication skills

Nice-to-have

  • Proficiency in additional languages preferred
  • Experience with financial products and services
  • Knowledge of Confluence or JIRA ticketing systems
  • STEM degree or valid IT certification preferred

Key Requirements

  • Bachelor's degree preferred in STEM fields
  • Valid IT certification or equivalent experience
  • No less than five years of relevant experience
  • Ability to work under pressure flexibly

Work Rights

Not specified

Tailored Resume

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